Customer-oriented Work
in butchery

I want…

  • Learning how to give my clients more attention
  • Knowing how to get more sales by being customer-centric
  • a team building that you notice afterwards works in the store
  • making my team a top team
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ALL THE CUSTOMER THOUGHT ABOUT WAS ATTENTION!

UNIQUE: 2 hours of real-life learning theater.

Learn how to effectively meet customer service goals, exceed customer expectations and achieve high customer satisfaction.Master the skills to treat clients based on their “lifetime value,” strengthening relationships and meeting and exceeding standards and expectations.

Learn that every contact with a customer is ‘the hour of truth’ means.

Different modules

The “Customer-Focused Work in the Butchery” program consists of several modules that specifically cover a topic that is important for building good relationships with customers. 

The basic“Attention to the Customer” module is prerequisite to build on.

MODULE 1 BASIC Attention to the Customer.

Every contact moment with a customer is “the moment of truth” for that customer. Understand that this moment should be a memorable one and how the customer wishes to be “treated” by us in that moment.

Find out what customers’ expectations are a rato the type of store. Be aware of trends and do not underestimate the customer.

During this workshop, participants answer questions related to hygiene, sales technique, product knowledge and working with colleagues.

Find out exactly what attention customers expect.

MODULE 2 Dealing with customers

Communication is a difficult word. Especially verbal and nonverbal communication are crucial in a good customer relationship.

Discover how to not only hear what the customer says, but listen to what the customer wants. In a store, you can define and discover customer expectations very well.

Learn how to build credit not only in terms of craftsmanship and product knowledge, but also in terms of customer relationship while talking to the customer.

*Customer loyalty is not a magic word.

MODULE 3 Promoting Promotion

Traditional store advertisements (cards, posters, images…) are only a support for the sales process. Far too often, stores are run by store clerks and unfortunately not store salespeople.

Turn your store employees into true professional salespeople.

Learn how to discover from a customer question or comment to create sales opportunities.

Discover how to be adroit at sales opportunities with real-world conversation exercises. Use cross-selling and up-selling in practice for more sales….

MODULE 4 Complaints and Conflicts

By understanding how you and others feel in the event of a complaint, you learn to better understand why there is a complaint or a specific conflict situation.

Learn to deal objectively with any complaint or conflict situation and use problem-solving processes. Assume a solution This is how you learn to deal assertively and skillfully in any situation.

Discover how you will be able to positively influence aggressive and passive behavior into appropriate two-way communication.

We conclude with how to deal with a client’s convinced rightness, even though that rightness is not there.